The biggest but unrecognized challenge facing DMOs today


After interviewing dozens of destination marketing leaders, Destination Think! identified fifty individual, albeit interrelated, challenges facing the industry. They then grouped these concerns into the following four themes in preparation for their Forum in New York City in October: Profit and Planet; Cost and Revenue; Product and Promotion; Community and Collaboration; while also highlighting Leadership and Organization (see Four critical trends impacting destination marketing leadership in 2016).

What’s fascinating about this list is what’s absent. Virtually all the items relate to issues associated with performing a destination marketing organization (DMO)’s traditional and primary function – i.e., doing whatever it takes to attract more visitors. The fifty concerns suggest there is clearly awareness of change – e.g., the shift from products to experiences; the emergence of continuously evolving, more complex and diverse media channels; the need to involve residents in tourism promotion; plus adapting to dwindling budgets, changes in consumer behavior, tools and technology, etc. These are familiar, fixable problems specific to destination promotion. With more skills development and guidance from the C-suite, nearly all could be handled by managers and their teams.

This is an excerpt from an article by Anna Pollock, originally published on Destination.Think! To read the whole story, visit The biggest but unrecognized challenge facing DMOs today.

Related Articles


Please enter your comment!
Please enter your name here

- Sustainable Tourism Crash Course -spot_img

Useful resources