A new series of online training sessions for hospitality businesses, focusing on community engagement, energy and greenhouse gases, as well as food and water management, has been developed by Booking.com in collaboration with UN Tourism.
As a people driven business, the world of hospitality and tourism is known for its commitment to customer centricity where customer service and satisfaction are key performance indicators. Paradoxically, or for that precise reason that the “customer is king”, the industry grapples with the pervasive issue of sexual harassment.
In Spanish cities suffering from overtourism, rules have slowly been introduced to help regulate numbers, including limits on the number of tourist rentals.
Marching under the slogan ‘Málaga for living, not surviving’, last weekend 15,000 people took to the streets to demand affordable housing and protest mass-tourism in the Costa del Sol city.
