Artificial Intelligence and sustainable hospitality

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Artificial Intelligence and sustainable hospitality
Artificial Intelligence and sustainable hospitality

Artificial Intelligence (AI) has the potential to revolutionize sustainability practices. Or so the theory. Advancing the sustainability agenda is not (yet) the main driver for businesses to utilise artificial intelligence. Studies point to other goals related to AI implementation such as automating workflows, cost savings and quality improvement in production processes or personalized customer experiences [1,2,3]. But are we possibly missing AI’s potential on the hospitality sustainability front?

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