As a people driven business, the world of hospitality and tourism is known for its commitment to customer centricity where customer service and satisfaction are key performance indicators. Paradoxically, or for that precise reason that the “customer is king”, the industry grapples with the pervasive issue of sexual harassment.
Queer families are a distinct and growing subset of the LGBTQ+ community. Like all families, they come in many forms and have diverse needs and concerns when traveling.
The Horizontal Falls are one of Australia’s strangest natural attractions, a unique blend of coastal geography and powerful tidal forces that visitors pay big money to see up close. But all that is about to change.
IHG Hotels & Resorts, a global leader in hospitality, announces the addition of four European hotels to its Low Carbon Pioneer programme, which brings together energy efficient hotels that have no fossil fuels combusted on-site* and are backed by renewable energy.
